Refund policy
At HearthTide, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.
Eligibility for Refunds
To qualify for a refund, items must be:
- Returned within 30 days of receipt.
- In original, unused, and resalable condition with all tags and packaging intact.
- Accompanied by a valid proof of purchase (e.g., order number or receipt).
Non-Refundable Items
Certain products are exempt from refunds, including:
- Personal care items for hygiene reasons, unless defective.
- Customized or personalized goods.
- Items damaged due to misuse or mishandling by the customer.
How to Initiate a Refund
To request a refund, please contact our support team at [email protected] with your order details and reason for return. Our team will provide instructions for return shipping and processing.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.
Exchanges
We currently do not offer direct exchanges. To replace an item, please follow the refund process and place a new order on our website.
Questions or Concerns
If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to assist you.
