Contact us
We are here to assist you with any questions, concerns, or feedback regarding your experience with HearthTide. Please feel free to reach out to us through the following channels, and we will respond as promptly as possible.
Email Support
For general inquiries, product information, or assistance with orders, email us at [email protected]. Our team is available to help you from Monday to Friday, 9 AM to 6 PM EST.
Corporate Address
If you need to send physical correspondence or returns, please use our office address:
Company name:Shenzhen Kang Limei Trading Co., Ltd.Address:Building 2-01-2603, Haixuan Plaza, No. 89 Jinlong Road, Luogang Community, Buji Street, Longgang District, Shenzhen
Operating Hours
Our customer support team is available via email during business hours, and we strive to respond to all inquiries within 24-48 hours. For returns or shipping-related matters, please include your order number for faster assistance.
Feedback
We value your input to improve our products and services. Share your suggestions or experiences with us—your feedback helps us serve you better.
