Faq
Frequently Asked Questions
What products do you offer?
HearthTide specializes in a curated selection of high-quality home decor, stationery, kitchenware, and personal care items. Our products are designed to enhance your daily life with style and functionality.
How can I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels to ensure your data's safety.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on your location. You can view specific details during checkout.
What is your return policy?
We offer a 30-day return policy for unused and undamaged items in their original packaging. Please contact our support team at [email protected] to initiate a return.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's delivery status.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] with your order number and details of the issue. We will assist you with a replacement or refund as appropriate.
Do you offer gift wrapping or custom messages?
Yes, we provide gift wrapping and custom message options for most products. You can select these add-ons during checkout to make your gift extra special.
How can I contact customer support?
For any inquiries or assistance, please email us at [email protected]. Our team aims to respond within 24-48 hours.
